Shipping Policy

Policy Violations

Any attempt to violate our shipping and delivery policies may result in legal action.

Once a product has been shipped, any attempt to cancel the order or obtain a refund through your bank or PayPal without contacting us first will be considered fraud and may result in a formal complaint from our company.

Our priority is to offer you the best possible delivery options, no matter where you live. We deliver daily to customers worldwide and strive to maintain the highest standards of service.

Processing & Delivery Timeframes

  • Processing time: Orders are typically processed within 1–3 business days. During high-volume periods (sales, holidays), please allow up to 5–6 business days.

  • Estimated shipping times:

    • Canada & USA: 5 – 10 business days

    • Europe (France, Belgium, Switzerland, Germany, Italy, Spain, etc.): 5 – 10 business days

    • Rest of Europe: 10 – 15 business days

    • United Kingdom: 5 – 7 business days

    • Australia: 10 – 20 business days

    • Rest of the world: 20 – 30 business days

Please note: These are estimated delivery windows. Actual times may vary due to customs clearance, carrier delays, or peak seasonal demand.

If your order has not arrived within 70 days (standard shipping), we will issue a full refund and you may keep the item. This does not apply to orders with incorrect addresses, lost/stolen packages, or items marked as delivered.

Customs & Duties

Customers are responsible for any applicable customs duties, taxes, or import fees.

We do our best to minimize customs charges, but fees are determined at random by customs authorities. Refusal to pay customs fees is not a valid reason for a refund.

Partial Shipments

If your order contains multiple items, they may be shipped from different warehouses. This means you may receive packages separately, even if ordered together.

For pre-order or out-of-stock items, we will ship available items immediately and send the remaining items once restocked.

Tracking Your Order

Once your order has shipped, you will receive a confirmation email (and SMS if provided) containing your tracking number and a link to monitor your parcel’s progress.

Tracking information may take 3–7 business days to update after shipment.

You can also use the Track My Order section on our website for real-time updates.

Incorrect Address Disclaimer

It is the customer’s responsibility to provide the correct shipping address at checkout.

We process orders quickly, so there is only a small window of time to correct mistakes. If you notice an error in your address, please email us immediately at sikajewelryinfo@gmail.com
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Incorrect Size Disclaimer

It is the customer’s responsibility to ensure that the selected size is correct before placing an order.

If you believe you ordered the wrong size, please contact us immediately. Once the order has shipped, we cannot make changes.

Lost or Stolen Items Disclaimer

SIKA is not responsible for packages lost or stolen after they have been marked as delivered by the carrier.

If tracking information confirms delivery but you have not received your order, please contact the carrier directly or file a report with local authorities.

We do not offer refunds or replacements for lost or stolen items marked as delivered.

Delivery Delays

Shipping delays can occur due to:

  • High seasonal demand (holidays, promotions)

  • Customs processing

  • Limited flight or carrier capacity

  • Weather conditions or logistical disruptions

We monitor orders until delivery, but final delivery times are outside our direct control.

Contact Us

If you have not received your order within the expected timeframe, or if you have questions regarding delivery, please contact us at:

SIKA – Customer Support
📧sikajewelryinfo@gmail.com